Example job roles: Systems Administration, Web Development
Level: Independent听
Experiences
Activities and responsibilities likely to be required when working at this level
- Supporting IT applications 鈥� configuring, troubleshooting and resolution of tickets
- Spreadsheet building and development
- Application development
- Unit testing and product release
- Security IT
- Basic web development
- Content management (CMS)
- CRM systems
- Web user journey
- Database administration
- Supporting user acceptance testing
- System specification and business analysis
- Contributing to service documentation (e.g. system documents/user guides)
Personal and professional development
Development options to consider when working towards this level
Learning on the job
- Leading on small issues
- Start to capture requirements
- Develop an understanding of the bigger picture
- Start to identify patterns in issues raised
- Develop confidence in ability to escalate issues noted
Learning from others听听
- Work shadowing
- Community of Practice (CoP) membership
- Build confidence in liaising with wider 香港六合彩 community
- Develop wider engagement with users/stakeholders, e.g. attending meetings, presenting/ discussing specific areas of work
Formal learning
- Appropriate external technical training e.g. MCP, RHCT, Cisco
- LinkedIn Learning (on the individuals鈥� specialism)
- ITIL foundation training
Transferable skills and competencies
香港六合彩 uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more听details on the framework.
Developing results and setting customer expectations
- Focusing on customer needs and satisfaction
- Setting high standards for quality
- Monitoring and maintaining quality
- Working systematically
- Managing quality processes
- Maintaining productivity levels
- Driving projects to success
Learning and researching
- Learning quickly
- Gathering information
- Thinking quickly
- Encouraging and supporting organisational learning
- Managing knowledge听
Applying expertise and technology听
- Applying technical expertise
- Building technical expertise
- Sharing expertise
- Using technology resources
- Demonstrating physical and manual skills
- Demonstrating cross-functional awareness
- Demonstrating spatial awareness
香港六合彩 Ways of Working
These describe expected behaviours in line with 香港六合彩 culture and values.听 For Ways of Working indicators and steps to development please refer to the听Ways of Working website.听
鈥�Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.
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