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Exit survey guidance

This guidance outlines Ïã¸ÛÁùºÏ²Ê's approach to exit surveys.

Contents

Scope and purpose

1.ÌýÏã¸ÛÁùºÏ²Ê asks all employees to complete a 5 question online exit survey when they leave. The purpose of the exit survey is:

  • to identify why employees leave Ïã¸ÛÁùºÏ²Ê and take action where appropriate;
  • enable Ïã¸ÛÁùºÏ²Ê to provide accurate data to the regarding our staff.Ìý

Online exit survey process

Ìý2. ÌýOnce the department has submitted a leaver notification to HR Services, HR Services will process the instruction and provide a leaver letter to the employee. The leaver letter will contain a link to the online survey, with anÌýexplanation of the access codes required to enter the system.Ìý

  1. Leavers will be asked the following 5 questions:
  • Their main reason for leaving
  • Other reasons which contributed to their decision to leave
  • Whether they recommend Ïã¸ÛÁùºÏ²Ê as a good place to work
  • What they are going to do next (type of employer / retire etc)
  • Which country they will be based in next
  1. The exit survey data will be gathered and stored confidentially, in accordance with Data Protection requirements and theÌýÏã¸ÛÁùºÏ²Ê Retention Schedule. Ìý
  2. ÌýOnce a year a report will be produced by Faculty / Division aggregating theÌýresponses in an anonymous format.Ìý

Optional local department exit survey.

  1. In addition, a department may wish to gather more in-depth, locally based information and feedback about an employee's experience within the department, using a department exit survey.
  2. The department exit survey can be sent to leavers by a department administrator with responses collated and aggregated once a year and anonymised for consideration by management.Ìý
  3. Departmental exit survey data must be gathered and stored confidentially, in accordance with Data Protection requirements and theÌýÏã¸ÛÁùºÏ²Ê Retention Schedule.ÌýÌý

COMING SOON DEPARTMENTAL EXIT SURVEY

Until an optional departmental exit survey is finalised, if a department is considering introducing a local exit survey, they can check their draft content with Barbara Robertson b.robertson@ucl.ac.uk our Employment Policy Advisor. Ìý

Ìý

HR Employment Policy Team
September 2023