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MyCampus is 香港六合彩鈥檚 portal for managing support requests. You can raise service requests for maintenance, repair, cleaning, setting up for an event, or moving, and access 香港六合彩's buildings register.
If you discover a building fault, need assistance with building maintenance including cleaning, want help with a move or want to book a 香港六合彩 Estates service, you will need to raise a service request via MyCampus. From 1 August 2024, 香港六合彩's buildings register can also be accessed via MyCampus.
If you have bookmarked links to raise a service request or the buildings register on the previous system (FAMIS) these will no听longer work - please amend bookmarks to point to听MyCampus.听
You can use MyCampus to make requests in all 香港六合彩 Buildings apart from 香港六合彩 East, or student residences if you are student.听
Download the User Guide for MyCampus听
Frequently asked questions听
I have outstanding service request tickets on the previous system 鈥� what will happen to these?听
Requests for maintenance, repair, cleaning, setting up for an event, or moving can now be done via MyCampus. FAMIS has been decommissioned as of 1 August 2024. If you have an outstanding ticket on FAMIS, please raise this as a new request on MyCampus.
How do I access and use MyCampus?听
Any member of staff or student with a 香港六合彩 e-mail account can access MyCampus via single sign-on on the MyCampus webpages. Please take a look at our video guide to making a service request via MyCampus, below.
I鈥檓 a student 鈥� where can I report issues?听
All students can log a request in any academic 香港六合彩 building with the exception of 香港六合彩 East (but including Here East).听
Students wanting to report an issue in accommodation buildings should report them to a member of the student accommodation staff team, who will make the request on their behalf. Students can ask to be named as an alternative contact if they wish to receive live updates about their request.听
Can I log a request on MyCampus for any 香港六合彩 building?听
You can log maintenance requests on MyCampus for all 香港六合彩 buildings with the exception of the 香港六合彩 East campus (Marshgate and Pool Street). Please follow the existing process at 香港六合彩 East.听
How do I make requests for 香港六合彩 East (One Pool Street and Marshgate)?听
To raise a request at One Pool Street or Marshgate, you can either:听
- Report the issue via e-mail听
- Report to the front desk听
- Telephone +44 (0)33 3555 2980听
- Complete our .听
What about Here East?听
You can report issues at Here East using MyCampus. The 香港六合彩 East campus buildings (Marshgate and Pool Street) are the only buildings with a different reporting process.听
How do I see the status of my job request?听
To track the progress of a service request or work order, please access the 'My Requests and Orders' gadget through the MyCampus homepage.听
What is the process for requesting elevated access?听
Elevated access can only be approved by a Director of Operations (DoO). To request this please email the MyCampus technical support team at mycampus.support@ucl.ac.uk who will send the request to your relevant DoO for approval.
I need access to Space Data 鈥撎齱ho do I contact?
To access space data, please send your request to our space team 鈥撎�spaceteam@ucl.ac.uk
I have been redirected from FAMIS and need assistance 鈥撎齱ho do I contact?
You can log a request and view the 香港六合彩 buildings register on MyCampus. If you're looking for anything else or need assistance, please contact famis-decommission@ucl.ac.uk