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You now can register a mobile number to be able to reset your password if you ever lose it or forget it! Browse to the MyAccount page to .

As a Ïã¸ÛÁùºÏ²Ê employee, you will be asked to change your password regularly, and you will receive e-mail reminders to alert you about it. Please visit the MyAccount page to do so. 

A fully comprehensive guide is available also at .

If you have forgotten or cannot find details of your Ïã¸ÛÁùºÏ²Ê user ID, you can look it up by visiting the Ïã¸ÛÁùºÏ²Ê ISD . Please note that you will need your UPI (a 5-letter code followed by 2 numbers which is printed on your Ïã¸ÛÁùºÏ²Ê card), and your date of birth.

The main changes are:

• Password length is no longer restricted to 8 characters. Passwords can now be between 8 – 30 characters long.
• Password lifespan is no longer restricted to 150 days, this can now last up to 350 days dependent on password strength.
• Users who register a mobile phone number can reset their own passwords when they’ve forgotten them or let them expire. All Ïã¸ÛÁùºÏ²Ê staff and students will be asked to register a mobile phone number.
• If for any reason, the member of staff or student cannot or does not wish to register a mobile phone number, they should contact the Ïã¸ÛÁùºÏ²Ê Service Desk to discuss their options.

How does this affect me?

Departmental Computer Reps no longer have the ability to generate tokens to enable their staff members to reset their own passwords.

Instead, all customers should now register a mobile phone number with the new . Customers will then be able to reset forgotten or expired passwords themselves, eliminating the need to contact anyone. This improves security and removes the temptation for customers to rely on departmental computer representatives to reset their passwords.

If staff members have forgotten their passwords and do not have a mobile phone number registered they have 2 options:

1. Visit the Ïã¸ÛÁùºÏ²Ê ISD Service Desk in person at the DMS Watson Science Library with their Ïã¸ÛÁùºÏ²Ê ID card. The service desk will offer to register a mobile phone number for the person. If that is not possible for any reason, a reset code can be provided. 
2. Contact their Programme Administrator. Once the Programme Administrator is able to confirm the member of staff is part of their department, the Programme Administrator will be asked to contact the Ïã¸ÛÁùºÏ²Ê ISD Service Desk via their Ïã¸ÛÁùºÏ²Ê email account at servicedesk@ucl.ac.uk. They will be required to provide confirmation of the staff member's identity and contact details. The Ïã¸ÛÁùºÏ²Ê ISD Service Desk will then contact the staff member directly and deal with the password reset.

Role accounts belonging to each department will now appear in the Computer Reps Tools along with staff and student accounts. A phone number can also be registered for these accounts to enable expired or forgotten passwords to be reset. The process for these accounts is the same as for staff accounts.

Why has this changed?

The current MyAccount system is very old and depends on legacy infrastructure which is soon to be decommissioned. In addition, the password restrictions it imposes mean it is very difficult for staff and students to set secure and memorable passwords. Following feedback from several IT Managers, it was decided to remove the capability to directly issue password reset tokens from Computer Reps and IT Managers, as they were being asked to use the facility inappropriately by some users. 

The new system enables customers to choose better and more memorable passwords, reducing the requirement to change them and empowering them to reset forgotten or expired passwords at a time and place of their own choosing. 

• More information will be available on the