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Experiences

Activities and responsibilities likely to be required when working at this level

• Providing administrative support to teams that provide training or learning opportunities (e.g. in HR/L&D/Depts).
• First point of contact to staff, participants, facilitators and other stakeholders in person and email.
• Recording and reporting on training evaluations and uptake for mandatory and non-mandatory training.
• Tracking and taking appropriate action where information is incomplete, escalating where necessary.Ìý
• Coordinating and administering basic finance processes (e.g. raising agreed Purchase Orders and Inter Departmental Transfers (IDTs).
• Supporting the team with preparation for training events, (e.g. printing learning materials, meeting accessibility requests, organising rooms and providing joining instructions to delegates).
• Setting up training events on the day (e.g. meet and greet delegates, setting up room and IT, minute taking); post training follow up (e.g. evaluations).Ìý
• Maintenance of L&D resources and materials, including ordering supplies as needed.

Personal and professional development

Development options to consider when working towards this level

On the job learning

• Event support such as volunteering to organise meetings and/or support training events, ideally using online tools (Doodle poll etc.).
• Working to gain a sound knowledge of organisational requirements around training and why training is important.
• Develop effective methods of understanding and actively promoting the importance of engaging with training requirements.
• Developing effective means of sign-posting training opportunities.
• Working with providers to deliver training programmes successfully.

Learning fromÌýothersÌýÌý

• Acting as a point of contact for event delegates; engage with a Ïã¸ÛÁùºÏ²Ê community of practice in a relevant area.
• Proactively seek to engage with networking opportunities.
• Build up good working relationships with key HR contacts and a network of training specialists including facilitators and content developers.Ìý
• Seek out an appropriate mentor, with support from your line manager.

Formal learning

• Attend Personal Effectiveness training; learn Microsoft Office packages.
• Explore LinkedIn Learning and other internal learning portfolios (e.g. Information Services Division (ISD) Digital education offering) to learn more about office packages or tools to support workload management.
• Familiarise self with planning tools such as Trello and Eventbrite.

*ÌýYou may wish to explore the listed formal training themes / topics onÌýLinkedIn Learning.

Transferable skills and competencies

Ïã¸ÛÁùºÏ²Ê uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out moreÌýdetails on the framework.

Planning and Orgnaising

• Setting objectives.
• Planning.
• Managing time.
• Managing resources.
• Monitoring progress.

Working with people

• Understanding others.
• Adapting to the team.
• Building team spirit.
• Recognising and rewarding contributions.
• Listening.
• Consulting others.
• Communicating proactively.
• Showing tolerance and consideration.
• Showing empathy.
• Supporting others.
• Caring for others.
• Developing and communicating self-knowledge and insight.

Following instructions and procedures

• Following directions.
• Following procedures.
• Time keeping and attending.
• Demonstrating commitment.
• Showing awareness of safety issues.
• Complying with legal obligations.

Ïã¸ÛÁùºÏ²Ê Ways of Working

These describe expected behaviours in line with Ïã¸ÛÁùºÏ²Ê culture and values.Ìý For Ways of Working indicators and steps to development please refer to theÌýWays of Working website.Ìý