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Ïã¸ÛÁùºÏ²Ê Career Frameworks

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Business Relationship Management - grade 9

Example job roles: Head of Functional Area, Head of Faculty IT, Digital Education Advisory Leadership Support, ARC Engagement Management

Level: SeniorÌý

Experiences

Activities and responsibilities likely to be required when working at this level

  • Managing and leading a team involved in relationship and engagement activities
  • Have a clear understanding of the organisation in terms of its culture, vision, mission, and strategic direction, in the context of the wider HE/Research sector, in order to define and manage the capability
  • Surfacing and filtering data and insight and presenting back to senior management across the organisation
  • Building relationships at a senior level
  • Managing financial responsibilities
  • Representing Ïã¸ÛÁùºÏ²Ê’s interests externally e.g. other universities, partners and suppliers
  • Representing IT at strategic meetings across Ïã¸ÛÁùºÏ²Ê
  • Acting as the point of escalation for service complaints
  • Member of a senior management team setting strategy for relevant parts of the organisation

Personal and professional development

Development options to consider when working towards this level

Learning on the job

  • Leading a team; developing initiatives – training, support, etc.
  • Contributing to bids and writing lean business cases
  • Future planning (service planning)
  • Preparing reports for senior management
  • Identifying requirements and trends
  • Developing roadmaps
  • Contributing towards strategy

Learning from othersÌýÌý

  • Working in teams to share good practice
  • Rresentations to senior management
  • Running a Community of Practice (CoP)
  • Presenting at conferences
  • Liaising with and mediation between other operational groups

Formal learning

  • CBRM qualification
  • Management training
  • Academic qualifications

Transferable skills and competencies

Ïã¸ÛÁùºÏ²Ê uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out moreÌýdetails on the framework.

Deciding and initiating action

  • Making decisions
  • Taking responsibility
  • Acting with Confidence
  • Acting on own initiative
  • Taking action
  • Taking calculated risks

Leading and supervisingÌý

  • Providing direction and co-ordinating action
  • Supervising and monitoring behaviour
  • Coaching
  • Delegating
  • Empowering staff
  • Motivating others
  • Developing staff
  • Identifying and recruiting talent

Entrepreneurial and commercial thinking

  • Monitoring markets and competitors
  • Identifying business opportunities
  • Demonstrating financial awareness
  • Controlling costs
  • Keeping aware of organisational issues

Ïã¸ÛÁùºÏ²Ê Ways of Working

These describe expected behaviours in line with Ïã¸ÛÁùºÏ²Ê culture and values.Ìý For Ways of Working indicators and steps to development please refer to theÌýWays of Working website.Ìý

“Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.