Ïã¸ÛÁùºÏ²Ê Accommodation allocates approximately 7,500 beds across 26 halls in London, ranging in size, facilities and locations.
Ïã¸ÛÁùºÏ²Ê Accommodation service promise
Ïã¸ÛÁùºÏ²Ê Accommodation strives to offer welcoming, comfortable and secure accommodation. We are committed to providing a supportive and friendly environment for all students, staff and visitors who use our services.
We promise to:
Be friendly, courteous and helpful whenever we speak to you- Regularly review our standards against your feedback to improve our service
- Ensure staff listen and resolve accommodation enquiries or direct you to an appropriate contact
- Endeavour to acknowledge written comments/complaints within 3 working days and respond fully within 7 daysÌý
- Agree a timescale with you for keeping you informed of the progress, if the matter is complex
- Promote equality and diversity by treating all individuals with dignity, respect and sensitivity
In return, we ask you:
To treat our team with respect. We’ll treat you with respect, so please do the same in return.Ìý
ToÌýspeak to our team professionally. We have a zero-tolerance approach to aggression and abuse towards our staff.
To be mindful of your behaviour. All staff and students deserve a working and studying environment where everyone is treated with equal respect and dignity.Ìý
Regulations and guidance principles
Living in university accommodation is a community experience that the vast majority of students enjoy. Regulations are necessary to ensure the smooth operation of Ïã¸ÛÁùºÏ²Ê accommodation.
Our principles
- Behave in a manner that shows respect for your fellow residents, staff and visitors; being particularly mindful of safety, security and peace of mind.
- Respect the building you live in and its furnishings so that future generations of students can enjoy it.
- Be aware of the regulations governing the terms of your occupancy and the payment of fees.
- Be aware of Ïã¸ÛÁùºÏ²Ê’s Code of Conduct for Students
- Be aware of Ïã¸ÛÁùºÏ²Ê’s